How soon will my account be set up and ready for use?
Account orders are placed in a queue and are processed in the order in which they are received. Your site can be uploaded to Cheapest Web Hosting.biz' servers as soon as your domain name resolves to our server DNS, usually within 24-48 hours.

Do I have access to update my site 24 hours a day?
Absolutely, whether you're a day person or a night owl, your site is available for you to update.

What kind of support do you offer? Do you have a helpdesk, live chat, or just simple email support?
You will receive information on how to access our state-of-the-art "Cheapest Web Hosting Help Desk" facilities (which include both helpdesk and live chat support) in your confirmation email once your hosting account has been set-up by us. You can also contact us and find more information about our services by visiting our Knowledge and Support Centre, and by visiting and joining our Forum. We have also added a large list of CPanel and Windows Flash Step-by-Step demos, you can find these in our Knowledge and Support Centre.

How fast are your connections?
Our servers are connected to a multi-gigabit backbone to the internet.

What are your server specifications?
Our servers feature Dual Intel Xeon 2.4GHz processors with 1GB Ram and 10k RPM hard drives.

Can I really have several domains/websites under one account?
Yes, you can add as many domains as you want by going to your CPanel and using the "addon domains" feature. This is only available for Linux Web Hosting.

What about reseller hosting, is it available?
Yes, WHM (Web Host Manager) is now available at no extra cost for all Linux Web Hosting Customers. This means all Linux Web Hosting accounts have reseller capability.

I changed my Linux control panel password and now I can't get in.
Passwords are case sensitive and are limited to 8 characters. If you entered a password longer than 8 characters please try entering the first 8 characters when logging into your control panel.

I want to get started right away, but my domain name hasn't transferred/isn't in the database yet. How do I do it?
After your domain is fully propagated through the system, you can upload to yourdomain.com via FTP or FrontPage Extensions.

Where should I put CGI scripts for my domain?
All CGI scripts should be uploaded to the cgi-bin folder for your domain. Be sure to follow the instructions for the script you are uploading regarding setting permissions on the files and folders you create, as they vary from script to script.

Can you register a domain name for me? Can you set up domains other than .com, .org, and .net?
For more information on this simply go to our domain registration website: http://cheapestdomainnames.net

Is my site backed up and how often?
It is the clients responsibility to do all backups of their site. If, in the unfortunate event, something happens to your files, it is your responsibility to have a local copy of your files.
We are NOT held liable in any way for any files, money, time, effort, etc... lost due to this unfortunate event. Furthermore, if your files are lost, we will attempt to restore them as a gesture of good faith, but make no promises what so ever about whether the files will be brought back successfully or not. Again, back ups are the client's responsibility.

Which Shared SSL certificate do you use?
The SSL certificate is provided by “Equifax Secure eBussiness”.

How can I prevent other people from directly linking to files on my website?
You can use HotLink protection in CPanel. This prevents other websites from directly linking to files on your website.

Is there an absolute path in Windows?

There is no "absolute" path when it comes to windows servers.
To view your site before it propagates, use the following address:
http://67.18.223.146/$sitepreview/yourdomainname.com/ 

To which folder do I upload my web files in Windows?
To the folder "httpdocs".

For scripts, what is the path to httpdocs?
The path for httpdocs is c:/initpub/vhosts/yourdomainname/httpdocs.

How do I create directories for my site in Windows?
In order to create directories for your site, you will need to login to your Plesk control panel and refer the following steps:

1. Login to Plesk control panel.
2. Go to the "Web Directories" option.
3. Then click on the "Add new virtual directory" option.

How do I create an FTP account in Windows?
You can create an FTP account by following the steps below :

1. Login to Plesk control panel.
2. Go to the "Web Users" option.
3. Then click on the "Add new web user" option.

In Windows, what is the maximum size for attachments that the mail server accepts?
The mail server is designed to handle up to 5MB attachments.

In Windows, what version of Tomcat do you support?
We support Tomcat version 5. 

In Windows, what is the access to the Tomcat application?
http://yourdomain.com:8080

What port does Tomcat use for client applications?
http://yourdomain.com:9080/app-name

What version of Java do you support?
We support Java version 5.

Do I need to upload my Java files through Tomcat?
Yes, the only way to upload Java files is through the Tomcat application in Plesk.

What do I need to do in order to use JSP with my Windows Hosting Account?
To use JSP, you must upload through the Tomcat interface in Plesk. This must be done through the "Tomcat" link in the Plesk control panel.

In Windows, what are "Domain Aliases"?
Domain aliases are the windows equivalent of "parked" domains for Linux.

What version of FrontPage do you support?
We support FrontPage 2003.

Do you support JVM (Java Virtual Machine)?
No, we do not provide support for JVM (Java Virtual Machine).

Do you offer support for WSE 2?
No, we don't support WSE 2.

Which port do you use to send and receive/email on?
Port 25

What is the path to perl?
#!/usr/bin/perl

What version of PHP, Perl and MySQL do you use?
We have PHP 4.3.11, Perl 5.8.0 and MySQL 4.0.25 standard version installed on our server. These versions are constantly updated and upgraded.

What are the paths for PHP and "Home" in Linux?
Path to php is: /usr/bin/php
Path to home folder is: /home/cpusername/public_html

What about billing and over due policies?
Accounts will be given a grace period of 7 days, if payment is not received within the grace period your account will be deleted from our servers.

Can I upgrade my plans or features later?
You can purchase new or expanded features, or upgrade to a new plan. There is not set up fee for upgrading.

Click Here to read Cheapest Web Hosting.biz' Terms and Conditions